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Process simplification and lean advisorySimplify first. Then automate.

Most AI automates the mess. Every hand-off. Every approval. Every loop. We fix the flow first, then automate what's left. So cost-to-serve actually moves.

Book a Lean Workshop Business Advisory for GCCs

~11–14 wksfrom Lean Workshop to an AI use case proven on your data

5stages, each ending in a hard output

90%of practitioners say work stalls waiting on inputs from other processes

Why simplify first

Most elapsed time is waiting, not work

One bank service-desk incident: 34.2 hours end to end. Value added: 0.88 hours.

waiting · 31.5 hrs

0.88 hrs value-adding (2.6%)2.68 hrs total effort34.2 hrs elapsed, end to end

Automate the 2.68 hours of effort and 31.5 hours of waiting remain. So we fix the flow first.

Five stages

Five stages. Five hard outputs.

One question per stage. One output you can act on. The last stage hands over to the 10·20·30 Pathway. Durations set by scope.

Lean Workshop

1–2 days

Where should we look?

Output: Scope, KPIs, sponsor and process owners agreed

Dipstick

2–3 weeks

Which processes hurt most?

Output: RAYS heat map of every in-scope process, core issues and a deep-dive shortlist

Lean Assessment

3–4 weeks

Where is the waste, and what does it cost?

Output: Value stream maps with effort loss priced in hours and money

Re-engineering

3–4 weeks

What should the process become?

Output: Future-state design, business case and roadmap

Proof of Value

20 days

What do we build first?

Output: The first AI use case proven on your data, then scaled in the 30-week programme

Redesign method

Six TWEAKS to every process

We redesign each process with six moves before anything is automated.

Transfer

Move work to the team best placed to do it.

Weave

Link interdependent processes into one flow.

Establish

Create missing processes, OLAs and SLAs.

Automate

Hand manual, repeatable steps to machines.

Kill

Remove redundant steps, approvals and reports.

Simplify

Standardise variants into one way of working.

Cheapest fix first

The cheapest fix that works. Always.

AI only where simpler fixes can't do the job.

01EliminateRemove the step

02StandardiseOne way of working

03Rules automationDeterministic bots

04AI use casePrediction, vision, language

05Agentic workflowAI teammates end to end

06Keep humanJudgement that stays with people

Lowest costHighest cost

Reference outcomes

What we've found.

From our lean work in banking, anonymised. AI results live on the Customers page.

658 → 12challenges distilled into 12 core issues across 79 processesLarge Australian bank · technology

15–25%potential effort saving on a 42-FTE support baseLeading South African bank

11,803 hrsof effort lost a year in one service desk, 39% of it saveableBank technology service desk

Better together

Better together. Roadmap and proven AI in 14 weeks.

One baseline. One benefits dashboard. The business case runs on priced waste, not estimates. The 30-week programme starts in week 15.

12345678910111213141516 Business AdvisoryDiagnoseDesign operating model & roadmapTransformation office & value tracking SimplificationWSDipstickLean assessmentRe-engineering20-day Proof of Value30-wk programme →

G1 · WEEK 3Maturity baseline and RAYS heat map agreed

G2 · WEEK 8Target operating model drafted; waste priced

G3 · WEEK 11Roadmap, business case and future state approved

G4 · WEEK 14Proof of Value meets its KPI; 30-week programme signed

Get started

A fixed-fee entry point

Simplification entry · fixed fee · 3–4 weeks

Lean Workshop & Dipstick

RAYS heat map of every in-scope process
The core issues and lean wastes behind it
Deep-dive shortlist and first AI candidates

Best for: operations and transformation leads.

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Not sure which route?

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10·20·30 Pathway, Simplification or Business Advisory: see where to start and how engagements scale.

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